Shipping
Where do you ship to?
We deliver Australia-wide, dispatched from our Perth and Brisbane. warehouses so your gear reaches most of the country fast. We don't ship internationally. If you'd like to arrange a freight. forwarder to collect from our warehouse, call us on 1300 4
Do you offer in-store pickup?
Yes. Choose Pickup at checkout. Your order is usually ready in. 24 hours. Pick up from either WA store location:. Bring your order confirmation email and photo ID to collect. Orders. must be collected by the person who placed them. We hold pickup. or
How do I track my order?
Once your order is dispatched you'll get a confirmation email with. your tracking number and a link to your carrier. If tracking shows no updates yet, that's normal. It can take up to. 48 hours for the first scan once the courier collects your parcel
What are the delivery timeframes?
Estimated delivery after dispatch, in business days. Batteries and bulky gear travel by road freight, so they sit at the longer end. Times are estimates, not guarantees, and can run longer during EOFY (June) and Black Friday (November). Your exact es
Only part of my order arrived, what now?
Orders with multiple items often ship in separate boxes under the. same tracking number, so they can arrive at different times. Batteries. travel by dedicated road freight and may come a day or two later. Track using the link in your dispatch email.
Can I change my shipping address?
Before dispatch: contact us with your new address and we'll update it. Need a hand? Call us on 1300 483 249. After dispatch: your order's already on its way, so contact the carrier directly to redirect it. The carrier and tracking details are in your
I missed my order delivery, now what?
Your carrier will leave a card with your options. Follow it to rebook delivery or collect from your local depot. Need a hand? Call us on 1300 483 249.
How much will shipping cost to my address?
Cost depends on the product's size, weight, whether it's a dangerous good like a battery, and your location. Regional and remote addresses can cost more due to limited carrier options. To see your exact cost: add items to your cart, go to checkout an
Damaged in Transit Policy
Following these steps will ensure a smooth process for addressing the issue with your damaged product. 1. Take clear photos of the damage. 2. Have your sales order number ready. 3. Visit our Warranty Policy page for return steps and who covers return
Shipping Policy
Processing and dispatch. Orders are packed and dispatched within 1 to 3 business days. During sale periods it can take a little longer and we'll let you know. Multiple shipments. Some orders ship from different warehouses or by different carriers, so